"The majority of people are caught in a constant round of task-switching, going from site to site, e-mail to e-mail, conversation to conversation. At the end of the day they'll say they were really busy all day long, but if you ask what they did they can't think of anything. That feeling comes from being constantly busy but not accomplishing anything."Personally, I've seen this. It's prevelant everywhere, but especially in IT. We spend all day chasing our tails, being interrupted constantly. Also, if you're not visible to the boss, you're not working as far as they're concerned. I used to lock myself in a room to get things done. Since I wasn't at my desk risking interruption (not much of a risk, it was more like a guarantee), my boss thought I was off loafing, when really I was being more productive by avoiding the interruptions.
As management was fond of telling me, "Perception is reality." It's a shame their perceptions were screwed up.